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Frequently Asked Questions

Everything you need to know before or after purchasing a ULG title.

All ULG titles are available in PDF and EPUB formats. Both formats are included in every purchase at no extra cost. PDF is ideal for desktop reading and printing, while EPUB works on e-readers, tablets, and mobile devices via apps such as Apple Books, Google Play Books, or any EPUB-compatible reader.

Download links are delivered instantly via email from Gumroad or Payhip immediately after payment is confirmed. There is no waiting period. Links remain active for 30 days and allow up to 5 downloads per purchase. If you encounter any issues, contact us at hello@99pages.uk and we will resend your links promptly.

Yes. The EPUB format is optimised for mobile reading on any iOS or Android device. Open the file with Apple Books, Google Play Books, or any EPUB-compatible reader. The PDF format is also readable on mobile but is better suited for larger screens or printing.

Because digital books are delivered immediately and cannot be returned, all sales are final. If you experience a technical issue with your download or the file is corrupted, contact us within 14 days of purchase and we will provide a replacement file or, at our discretion, a full refund. We do not offer refunds for change-of-mind purchases.

Yes. Institutional licenses are available for universities, corporate training departments, government agencies, and professional associations. A single institutional license covers distribution to staff or students within one organisation. Contact us at hello@99pages.uk with your organisation name, estimated number of users, and the titles required. Volume discounts apply.

Personal printing is permitted for your own study and reference use. The books may not be reproduced, distributed, or printed in bulk without a commercial license. If you need printed copies for training sessions or classroom distribution, please inquire about our institutional licensing options.

Yes. ULG titles have been used as reference materials in executive education programmes, corporate governance training, and professional development workshops. They are written to a professional and academic standard and include frameworks, case illustrations, and structured analysis. For formal academic adoption, contact us to discuss course licensing terms.

When a title is substantially revised or a new edition is released, existing customers who purchased through Gumroad or Payhip may be notified via email and offered the updated version at a discounted or no-cost upgrade, at the author's discretion. Minor corrections are pushed automatically through the platform where supported.

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